Refund policy

Return/Refund Policy :

Thank you for shopping with TOREE GOETZ. Your satisfaction is important to us. Therefore, we have implemented the following return policy to ensure a hassle-free shopping experience. Please read this policy carefully before making a return.

Eligibility:

Our return policy covers Products purchased directly from our brand's website or authorized retailers within the last 30 days.
To be eligible for a return, the product must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging with all tags attached.

Initiation of Return:

To initiate a return, please contact our customer service within 30 days of receiving your order. You can reach us through the designated contact information provided on our website.
When contacting us, please provide your order number, and any relevant supporting information or images.

Return Process:

Once we receive your return request, we will provide you with further instructions on how to proceed.
Please ensure that the product is securely packaged to avoid any damage during transit.
You will be responsible for the return shipping costs, unless the return is due to our error (e.g., defective or incorrect Product).

Inspection and Approval:

Upon receiving the returned product, our team will inspect it to verify its eligibility for a refund.
We reserve the right to refuse a return if the Product does not meet the eligibility criteria stated in Section 1.
If the return is approved, we will proceed with the refund according to the selected refund method.

Refund Options:

Refunds will be issued in the same form of payment used for the original purchase, unless otherwise specified.

Refund Processing Time:

Once your return is approved, we will process the refund within a reasonable timeframe.
The actual time it takes for the refund to be reflected in your account may vary depending on your payment provider or financial institution.

Non-Returnable Items:

For hygiene and safety reasons, certain items are non-returnable. These may include but are not limited to intimate apparel, swimwear, earrings, and other personal accessories.
Additionally, items marked as final sale or purchased during promotional events may not be eligible for return.

Damaged or Defective Items:

In the event that you receive a damaged or defective Product, please contact our customer service immediately.
We may require additional information or evidence, such as photographs, to assist in resolving the issue promptly.

Exchanges:

We do not offer direct exchanges. If you wish to exchange a Product, please follow the return process outlined above and place a new order for the desired item.

Changes to the Return Policy:

We reserve the right to modify or update this return policy at any time without prior notice.
Any changes will be effective immediately and will apply to all future purchases and returns.

If you have any questions or need further assistance regarding our return policy, please contact our customer service team